Terms & Conditions gogospin

In these Terms & Conditions, the following words and expressions carry the meanings stated unless the context requires otherwise:

• "Platform" means the gogospin website accessible at gogospin.net together with all its subpages and services.
• "User" or "Member" refers to any individual who has registered and holds an active account on this platform.
• "Account" means the personal profile registered by a user for the purpose of accessing gogospin's services.
• "Balance" refers to the total monetary credits in a user's account at any given time, including real funds and bonus funds where applicable.
• "Bet" means any monetary wager placed by a user through any game product on this platform.

Registration and use of the gogospin platform are subject to the following eligibility requirements, which must be met at all times:

• Users must be at least 21 years old on the date of registration and throughout the duration of their membership.
• Each individual is only permitted to register and maintain one account. Holding more than one account is a serious violation and may result in all associated accounts being terminated.
• All information submitted during registration — including full name, mobile number, email, and payment details — must be truthful, accurate, and kept up to date.
• Users are responsible for keeping their account password confidential. gogospin is not liable for any losses resulting from unauthorised access caused by the user's own negligence.
• gogospin reserves the right to request identity verification documents such as a national identity card (MyKad) or other documents at any time for account verification purposes.

gogospin supports a range of payment methods suited for users in Malaysia. All financial transactions are processed securely and are subject to the limits set out below:

• Supported deposit and withdrawal methods are: Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, and cryptocurrencies namely USDT, BTC, and ETH.
• The minimum deposit per transaction is RM30 regardless of the method chosen.
• The minimum withdrawal per transaction is RM50.
• Withdrawals are typically processed within 1 hour after a request is submitted and verified.
• Users are responsible for ensuring that their registered payment account details are accurate. gogospin is not liable for failed transactions or delays resulting from incorrect information.
• Any attempt to process payments through third-party accounts or unapproved methods is strictly prohibited.

All bonuses and promotions offered by gogospin are subject to specific terms that must be fully met before any bonus funds can be withdrawn:

• Welcome Bonus: gogospin offers a 150% bonus on the first deposit up to a maximum of RM300. For example, a deposit of RM100 gives a bonus of RM150 bringing the balance to RM250, with a wagering requirement of RM150 × 20 = RM3,000. For a deposit of RM600, the bonus is RM300 bringing the balance to RM900, with a wagering requirement of RM300 × 20 = RM6,000.
• The wagering requirement means the bonus value must be converted into bets totalling 20 times the bonus value before any bonus-related winnings can be withdrawn.
• Bonuses are non-transferable, cannot be directly converted to cash, and are valid for use on the gogospin platform only.
• gogospin reserves the right to cancel any bonus if a user is found to have abused the promotions system, including by opening multiple accounts or using betting methods that do not satisfy the wagering requirements.
• Other promotions such as cashback and VIP offers are subject to separate terms that will be communicated specifically on their respective promotions pages.

All users are required to act honestly, responsibly, and in accordance with platform rules. The following activities are strictly prohibited:

• Using automated software, bots, scripts, or any other technological tools to access or control games without gogospin's written permission.
• Manipulating or attempting to manipulate the game system, including through exploitation of technical bugs or software vulnerabilities.
• Colluding unlawfully with other players to gain an unfair advantage in any game.
• Depositing or withdrawing funds using third-party accounts not belonging to the registered user.
• Spreading content that is offensive, defamatory, or that could damage the reputation of gogospin or other users.
• Making false claims regarding winnings, losses, or platform performance to external parties.

Violation of any of the above prohibitions may result in immediate account suspension or termination, and gogospin reserves the right to withhold balances in the affected account pending an internal investigation.

gogospin recognises member loyalty through a VIP programme with three membership tiers. Each tier provides a different weekly cashback benefit:

• Bronze: Weekly cashback of up to 0.3% of eligible total wagers.
• Silver: Weekly cashback of up to 0.7%, with access to additional exclusive offers.
• Gold: Weekly cashback of up to 1.0%, along with priority service from the support team.

VIP tier advancement depends on a member's level of activity and loyalty on the platform. Further information on how to move up VIP tiers is available through our support team. gogospin reserves the right to modify VIP programme benefits at any time with appropriate notice.

gogospin operates under international licensing and complies with all applicable regulatory requirements. However, all users should take note of the following:

• gogospin does not guarantee that the platform will operate without interruption or be free from technical errors at all times.
• In the event of a technical failure that results in the cancellation of bets or incorrect settlement of games, gogospin reserves the right to review and make a final decision based on system records.
• Any financial loss suffered by a user as a result of valid game outcomes is entirely the user's own responsibility.
• gogospin is not liable for any indirect damages, loss of profit, or third-party claims arising from the use of the platform.

Users are free to close their gogospin account at any time by contacting our customer support team. Before an account is closed, all fund balances eligible for withdrawal must be processed in accordance with standard procedures.

For any complaints or disputes relating to accounts, transactions, or game outcomes, users may submit their complaint through:

• Live Chat: Available 24/7 in Bahasa Melayu and English.
• Email: [email protected] — our team will review and respond to your complaint.

gogospin is committed to resolving all complaints fairly and transparently. Final decisions regarding game disputes are binding once a thorough review has been carried out.

These Terms & Conditions are interpreted and enforced in accordance with the international licensing framework under which gogospin operates. Users accessing the platform from any jurisdiction are responsible for ensuring that their use complies with applicable local laws.

Should any provision in this document be found invalid or unenforceable under any applicable law, that provision will be reinterpreted only to the extent necessary, while all other provisions remain in full effect.